Frequently Asked Questions

We allow exchange of items within 14 days provided that the customer will handle all shipping costs.

Kindly send us an email to ltabcollectives@gmail.com to process your exchange of items.

STEP 1: Request exchange or refund to store credit if your item is out of stock, and kindly wait for approval within 2-3 days.

STEP 2: Once approved, you will get a confirmation email and go signal to ship back the items within 2-3 days to the address provided on the exchange approval email. If we did not receive the item back within this timeline, the exchange/return request will automatically be cancelled. 

STEP 3: Once we receive the exchange item in our warehouse, we will process the new order within 3-5 business days. Shipping time depends on the courier (shipping fee will be shouldered by the customer upon receiving the new item).

IMPORTANT RETURN POLICY:

1. Make sure that the return item(s) is in the same LTAB Collectives pouch.
2. Tag should be intact and has not been removed
3. All freebies (stickers, etc.) in the pouch should be included.
4. Items should not be worn, washed or smell like perfume.

*any returned items that did not follow the policies above will automatically be subjected to cancelled return as these products cannot be sold anymore.

In order for us to approve your return, it must meet the following conditions:

1. Item(s) must be returned within 7 days from the date you receive your order.
2. Item(s) were not purchased with a discount of 25% or more; item(s) labeled as FINAL SALE. These sales are considered final and cannot be returned.
3. Item(s) must be undamaged. Washing or altering the item(s) in any way is considered damaging it.
4. Item(s) must be returned in original condition, complete with its tag and packaging.

Note: All returns are refunded via your Original Payment Method. FINAL SALE items are not eligible for returns or exchanges.

1. Send an email to ltabcollectives@gmail.com.
2. In the email, please indicate the items you will be returning, as well as your order number and order email.
3. The team will reply with a confirmation email detailing your return request, the return address and additional return instructions.
4. Head to any branch of the courier or book a 3rd party courier for same day shipping.
5. Once you have shipped the items to our warehouse, please fill out the form we linked to in the confirmation email. Don’t forget to include the tracking details so we can confirm when it has reached our partner warehouse.
6. After the return shipment has been confirmed, please allow 2-5 business days after the item is received for us to process the refund.

As soon as you notice it, kindly contact us immediately at ltabcollectives@gmail.com. Kindly attach images of the item/s you received along with a copy of the order invoice. We will sort it out as soon as possible.

All of our items are inspected before being shipped to ensure the highest quality garments are being sent to you. Please inspect your order upon reception and contact us immediately at ltabcollectives@gmail.com if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Kindly include images showing the faulty/damaged product. We’ll make sure to sort out the problem quickly. 

Additionally, we cannot be held liable for any damage beyond normal wear and tear.